Refund and Returns Policy

Refund policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@dermicom.com or +91 93282 61241

Please note that returns will need to be sent to the following address:
Shop no – 1 Maruti complex , Near geetanagar – 2,
matrushakti Road, Punagam, Surat. 395010

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@dermicom.com

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable beauty products (such as Soaps, Creams, Shampoo and Conditioner) and other custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10-12 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@dermicom.com

Cancellations

To cancel or modify your order, send us an email to support@dermicom.com with your order details and we’ll cancel or modify it promptly.
In case of cancellation, we will initiate refund of your payment within 24 hrs. and It will be credited to your account by payment service providers used at the time of placing an order.

Please note that we do not accept cancellations or modification of order, once the orders have been dispatched from our fulfillment centers.